Pennsylvania American Water: H2O Help to Others & Customer Assistance (FY2026)

Good afternoon,

For more than 30 years, Pennsylvania American Water has been assisting customers who qualify through our H2O Help to Others Program. Starting October 1, Fiscal Year 2026 funding for our customer assistance programs opens to all eligible Pennsylvania customers.

I wanted to provide you with information on Pennsylvania American Water programs, including our recently launched Arrearage Forgiveness Program, as well as resources to help get the word out to your constituents.

Below is an overview of our H2O Help to Others Program. Please visit our website at pennsylvaniaamwater.com/H2O or read our factsheet (English and Spanish versions) for more details about water and wastewater grant program guidelines.
 

WATER SERVICE ASSISTANCE

• Grants of up to $500 per household per year.
• A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges, which saves the average residential customer using 3,201 gallons/month $17.66 to $64.99 every month.
• Water-saving devices and education including a low-flow shower head, faucet aerators, toilet tank diverter, and non-toxic leak-detecting dye tablets.
   

WASTEWATER SERVICE ASSISTANCE

• Grants of up to $500 per household per year.
• A 37% to 85% discount on the total wastewater charges, which saves the average residential customer using 3,201 gallons/month $40.53 to $93.12 every month.
   

ARREARAGE FORGIVENESS PROGRAM

• Forgives $25 of participating customers’ past due balance when they make a current monthly bill payment in full, plus a $5 co-payment.
• Example: If a qualifying customer has a past due balance of $240 and a monthly bill of $30, through the Arrearage Forgiveness Program the customer would pay $35 each month for eight months to fully eliminate their past due balance.

Please let me know if you have any questions or would like additional information or support before sharing with your constituents.

Thank you,

Seth Rolko, Esq.
Senior Manager, Government Affairs (State)
Pennsylvania American Water